ALEXANDRIA, Va., May 26 -- United States Patent no. 12,640,142, issued on May 26, was assigned to Salesforce Inc. (San Francisco).
"Question detection model for call transcript" was invented by Yishai Cohen (Tel Aviv, Israel), Yizhak Elboher (Tel Aviv, Israel), Adi Shuker (Tel Aviv, Israel) and Gaia Steinberg (Tel Aviv, Israel).
According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed are some implementations of systems, apparatus, methods and computer program products for categorizing a sentence as a question. Rather than using a single model, several different models are leveraged to determine whether a sentence is a question. For example, the models can include an inverse text normalization (ITN) model, a s...