US Patent Issued to Salesforce on March 24 for "External multi-channel communication modularization, routing, transmission, and access control in a database system" (California, Massachusetts Inventors)

ALEXANDRIA, Va., March 24 -- United States Patent no. 12,585,800, issued on March 24, was assigned to Salesforce Inc. (San Francisco).

"External multi-channel communication modularization, routing, transmission, and access control in a database system" was invented by Dena Madhwani (Livermore, Calif.), Dinesh Rohra (Dublin, Calif.), Aizaz Hakro (San Ramon, Calif.), Xuefeng Wang (Cupertino, Calif.), Michael Macasek (Pembroke, Mass.), Zihan Yi (Palo Alto, Calif.), Fabiha Hannan (San Francisco) and Xuejing Zhu (Mountain View, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A database system in a computing system may store data records communication contact information for accounts. A communication package...