US Patent Issued to ROCKWELL AUTOMATION TECHNOLOGIES on March 3 for "Generative AI for customer support acceleration" (American, Indian Inventors)

ALEXANDRIA, Va., March 3 -- United States Patent no. 12,567,074, issued on March 3, was assigned to ROCKWELL AUTOMATION TECHNOLOGIES INC. (Mayfield Heights, Ohio).

"Generative AI for customer support acceleration" was invented by Abhishek Mehrotra (New Berlin, Wis.), Steven P. Taylor (Madison, Wis.), Jessica L. Wiant (Chagrin Falls, Ohio), Aparna Ravindranath (Mayfield Heights, Ohio), Britney Flores (Sussex, Wis.) and Pratyush Kumar Rout (Pune, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "An industrial technical support system acts as an interactive assistant that leverages generative artificial intelligence (AI) techniques to suggest solutions to industrial alarm conditions or other performance prob...