ALEXANDRIA, Va., Oct. 6 -- United States Patent no. 12,756,589, issued on Oct. 6, was assigned to Read AI Inc. (Seattle).
"Systems and methods for creation and application of interaction analytics" was invented by David Shim (Seattle), Elliott Waldron (Seattle) and Robert Williams (Seattle).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method comprises receiving at least one of a transcript, a video recording, an audio recording, or an audiovisual recording of at least a portion of an interaction, and receiving an audiovisual score for a relevant portion of the interaction, the received audiovisual score being based on data received from at least a subset of participants in the interaction. A reaction metr...