US Patent Issued to PAYPAL on April 14 for "Customer journey prediction and recommendation systems and methods" (California, Texas Inventors)

ALEXANDRIA, Va., April 15 -- United States Patent no. 12,602,305, issued on April 14, was assigned to PAYPAL INC. (San Jose, Calif.).

"Customer journey prediction and recommendation systems and methods" was invented by Jinwoo Lee (Campbell, Calif.), Vinesh Poruthikottu Chirakkil (San Jose, Calif.), Shalini Rajkumar (Georgetown, Texas), Pankaj Sarin (Fremont, Calif.) and Vibhu Varshney (San Jose, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for customer journey prediction and recommendation are disclosed. In an embodiment, a computer system determines that a user activity for a customer journey has been performed by a user interacting with a platform. The computer system predicts ...