ALEXANDRIA, Va., Nov. 3 -- United States Patent no. 12,786,045, issued on Nov. 3, was assigned to PagerDuty Inc. (San Francisco).
"Action recommendations for operational issues" was invented by Vijay Shankar Venkataraman (Toronto), Sanghamitra Goswami (Chicago) and Irena Grabovitch-Zuyev (Quispamsis, Canada).
According to the abstract* released by the U.S. Patent & Trademark Office: "An alert triggered by an event in a managed information technology (IT) environment is received. An IT component associated with the alert is identified using a component extraction tool. A first set of recommended actions for the alert is output. A user-selected action for resolving the alert is received. Feedback data regarding whether the user-selected act...