US Patent Issued to Outreach on Nov. 3 for "Automatic detection of sentiment based on electronic communication" (Washington Inventor)

ALEXANDRIA, Va., Nov. 3 -- United States Patent no. 12,783,807, issued on Nov. 3, was assigned to Outreach Corp. (Seattle).

"Automatic detection of sentiment based on electronic communication" was invented by Andrew John Brooks (Seattle).

According to the abstract* released by the U.S. Patent & Trademark Office: "Methods and systems are disclosed for a workflow management system that includes a sentiment analysis system that uses a trained machine learning model to determine a sentiment label based on electronic communication data. The system may further evaluate the effectiveness of an existing outreach strategy and determine an action (e.g., send a follow up email, change a template for email, follow up with a call, etc.) based on resul...