US Patent Issued to Outbound AI on Oct. 20 for "Systems and methods for automated navigation of interactive voice response menu" (Washington Inventor)

ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,771,787, issued on Oct. 20, was assigned to Outbound AI Inc. (Seattle).

"Systems and methods for automated navigation of interactive voice response menu" was invented by Jonathan Wiggs (Seattle).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for automatically navigating through an IVR system's menu to enable a caller to efficiently accomplish the goal of their call. A model of the menu structure is developed and includes an identification of one or more parts of speech contained in a menu item, and identification of an entity or entities that are part of the menu item, where such an entity may be a noun, a name, a specific object, or ...