US Patent Issued to OPEN TEXT on July 7 for "Artificial intelligence based setting of controls in a user interface" (Texas Inventors)

ALEXANDRIA, Va., July 7 -- United States Patent no. 12,676,931, issued on July 7, was assigned to OPEN TEXT INC. (Menlo Park, Calif.).

"Artificial intelligence based setting of controls in a user interface" was invented by Donald Russ Miller (Josephine, Texas) and Saibal Das (Plano, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "One embodiment comprises a system for artificial intelligence-based evaluation of an agent interaction. The system is operable to generate a transcript of the voice session recording of the call and parse the evaluation form to identify the evaluation question for an intended call participant interaction. The system is further operable to determine, using the machine learning m...