US Patent Issued to NICE on Oct. 20 for "System and method for playing an audio file of a pronunciation of a name of an inbound-caller via a computerized-device of a recipient" (Indian Inventors)

ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,771,786, issued on Oct. 20, was assigned to NICE LTD (Ra'anana, Israel).

"System and method for playing an audio file of a pronunciation of a name of an inbound-caller via a computerized-device of a recipient" was invented by Sameer Joshi (Pune, India) and Basavraj Ghuli (Pune, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computerized-system for playing an audio-file of a pronunciation of a name of an inbound-caller via a computerized-device of a recipient. The computerized-system includes: an inbound-routing software, a CRM software, a name-pronunciation engine; and processors. The processors are configured to: (i) detect an inbound-interacti...