US Patent Issued to NICE on May 12 for "System and method for converting a time-off request of an agent to a shift-trade with another agent or to a self-swap schedule" (Indian Inventors)

ALEXANDRIA, Va., May 12 -- United States Patent no. 12,626,201, issued on May 12, was assigned to NICE LTD. (Ra'anana, Israel).

"System and method for converting a time-off request of an agent to a shift-trade with another agent or to a self-swap schedule" was invented by Vaibhav Chobe (Pune, India), Priyanka Padalalu (Pune, India) and Ojas Pitre (Mumbai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computerized-system for converting a time-off request of an agent to a shift-trade with another agent or to a self-swap schedule, in a contact center is provided here in. Upon receiving a time-off request from a source-agent, operating a Time-off Convertor (TC) module. The TC module includes (i) searchi...