US Patent Issued to NICE on June 30 for "Method and system for matching customer queries across diverse digital channels with a response in a multichannel contact center" (Indian Inventors)

ALEXANDRIA, Va., July 16 -- United States Patent no. 12,670,153, issued on June 30, was assigned to NICE LTD. (Ra'anana, Israel).

"Method and system for matching customer queries across diverse digital channels with a response in a multichannel contact center" was invented by Salil Dhawan (Pune, India), Nishu Bansal (Pune, India) and Ashish Khatri (Pune, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computerized-method for matching customer queries across diverse digital channels with a response in a multichannel contact center. The computerized-method includes: (i) continuously receiving queries from customers via digital communication channels; in each preconfigured time-window: (ii) converting ea...