US Patent Issued to Mitel Networks on May 5 for "Device, system and method for providing machine learning prompts on a call at a contact center server" (Canadian Inventors)

ALEXANDRIA, Va., May 5 -- United States Patent no. 12,621,388, issued on May 5, was assigned to Mitel Networks Corp. (Kanata, Canada).

"Device, system and method for providing machine learning prompts on a call at a contact center server" was invented by Jonathan Braganza (Ottawa) and Logendra Naidoo (Ottawa).

According to the abstract* released by the U.S. Patent & Trademark Office: "A device, system and method for providing machine learning prompts on a call at a contact center server are provided. A contact center (CC) server receives a call. The CC server receives, on the call, an indication of a queue, of a plurality of queues maintained by the CC server, into which to place the call. The CC server places the call into the queue indi...