US Patent Issued to Microsoft Technology Licensing on May 26 for "Use of customer engagement data to identify and correct software product deficiencies" (Washington Inventors)

ALEXANDRIA, Va., May 26 -- United States Patent no. 12,639,719, issued on May 26, was assigned to Microsoft Technology Licensing LLC (Redmond, Wash.).

"Use of customer engagement data to identify and correct software product deficiencies" was invented by Karl Buhariwala (Sammamish, Wash.), Adity Agarwal (Redmond, Wash.), Ganga Narayanan (Kirkland, Wash.) and Kiran Nallabothula (Redmond, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for automatically identifying a root cause of customer dissatisfaction with a software product and creating feedback items to improve the software product includes collecting engagement data pertaining to interactions between a customer and a flow of visual element...