US Patent Issued to Microsoft Technology Licensing on March 31 for "Automatic identification of root cause and mitigation steps for incidents generated in an incident management system" (American, Indian Inventors)

Posted On: 2026-03-31

ALEXANDRIA, Va., March 31 -- United States Patent no. 12,591,480, issued on March 31, was assigned to Microsoft Technology Licensing LLC (Redmond, Wash.).

"Automatic identification of root cause and mitigation steps for incidents generated in an incident management system" was invented by Jimmy Chi Kin Wong (Seattle), Supriyo Ghosh (Bangalore, India), Rakesh Jayadev Namineni (Sammamish, Wash.), Mohit Verma (Seattle), Chetan Bansal (Seattle), Namrata Jain (Sammamish, Wash.), Rujia Wang (Chicago), Wei Zhou (Bothell, Wash.), Sukriti Jain (Bothell, Wash.), Sanjana Gundala (Seattle), Xuchao Zhang (Sammamish, Wash.) and Senthil Kumar Muniyandi (Bothell, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A set of...

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US Patent Issued to Microsoft Technology Licensing on March 31 for "Automatic identification of root cause and mitigation steps for incidents generated in an incident management system" (American, Indian Inventors)