US Patent Issued to Microsoft Technology Licensing on March 24 for "Method and system for identifying trending topics in customer inquiries" (Washington, Georgia Inventors)

ALEXANDRIA, Va., March 24 -- United States Patent no. 12,586,080, issued on March 24, was assigned to Microsoft Technology Licensing LLC (Redmond, Wash.).

"Method and system for identifying trending topics in customer inquiries" was invented by Xinhui Ge (Sammamish, Wash.), Veeravenkata Satya Sridhar Maddipati (Issaquah, Wash.), Venkatasatya Premnath Ayyalasomayajula (Sammamish, Wash.), Nikhil Verma (Sammamish, Wash.), Mara Saveliev (Redmond, Wash.) and John Theodore Nassif (Sugar Hill, Ga.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for detecting trending topics in customer inquiries includes retrieving customer inquiries from a plurality of data sources for a target time window and r...