US Patent Issued to Microsoft Technology Licensing on Feb. 24 for "Software quality ticket enrichment" (Washington, New Jersey, California Inventors)

ALEXANDRIA, Va., Feb. 24 -- United States Patent no. 12,561,294, issued on Feb. 24, was assigned to Microsoft Technology Licensing LLC (Redmond, Wash.).

"Software quality ticket enrichment" was invented by Peter Groenewegen (Sammamish, Wash.), Nikola Minkov Mihaylov (Redmond, Wash.), Larissa Marie Cox (Seattle), Nicholas Taylor Mullen (Seattle), Mark Alistair Wilson-Thomas (Mercer Island, Wash.), Paul Chapman (Seattle), Kshama Gajraj Bafna (Woodinville, Wash.), Abhishek Kumar (Folsom, Calif.), Jason Chlus (Hoboken, N.J.) and Holly Mitchell (Bellevue, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Searches based on an incoming ticket identify quality ticket enrichment data using a vector database. Langu...