US Patent Issued to Level 3 Communications on March 17 for "Intelligent alert automation (IAA)" (Colorado, Idaho Inventors)

ALEXANDRIA, Va., March 17 -- United States Patent no. 12,579,018, issued on March 17, was assigned to Level 3 Communications LLC (Denver).

"Intelligent alert automation (IAA)" was invented by Kevin Schneider (Black Hawk, Colo.), Angela A. Rash (Severance, Colo.), Troy G. Pohl (Longmont, Colo.), Steven Burrell (Westminster, Colo.), Matthew D. Schoenfeldt (Meridian, Idaho) and Shelli L. Hurd (Arvada, Colo.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Novel tools and techniques are provided for implementing intelligent alert automation ("IAA"). In various embodiments, IAA receives alert/event feeds from several different alerting and ticketing systems via input Redis queues, and uses a triage system to determ...