US Patent Issued to KAISER FOUNDATION HOSPITALS on March 24 for "Intelligent omnichannel conversational interface" (California, Georgia Inventors)

ALEXANDRIA, Va., March 24 -- United States Patent no. 12,586,682, issued on March 24, was assigned to KAISER FOUNDATION HOSPITALS (Oakland, Calif.).

"Intelligent omnichannel conversational interface" was invented by Ganesh Thondikulam (Pleasanton, Calif.), Narayanan Gopala (San Diego) and Pratabkumar Vemana (Marietta, Ga.).

According to the abstract* released by the U.S. Patent & Trademark Office: "An intelligent conversational interface application uses an artificial intelligence platform to provide patient members access to health care. Artificial Intelligence and machine learning (ML) based approaches significantly optimize the patient member's experience and efficiently utilize care coordination and delivery workflows in healthcare or...