US Patent Issued to JPMORGAN CHASE BANK on March 31 for "Method and system for estimating call urgency for improved call queue management" (Texas, Ohio, Virginia, Delaware Inventors)

ALEXANDRIA, Va., March 31 -- United States Patent no. 12,592,996, issued on March 31, was assigned to JPMORGAN CHASE BANK N.A. (New York).

"Method and system for estimating call urgency for improved call queue management" was invented by Rudolph L Mappus IV (Plano, Texas), Sri Harsha Pothukuchi (Brambleton, Va.), Peter Kutchen (Bear, Del.), Angel Vincent (Milford, Ohio), Owen Churchill (Columbus, Ohio) and Jose Burgos (Dallas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Methods and systems for estimating call urgency of incoming telephone calls in order to improve call queue management and efficiency with respect to telephone support systems are provided. The method includes: receiving a first incoming tel...