US Patent Issued to JPMORGAN CHASE BANK on March 24 for "Method and system for estimating call durations for improved call queue management" (Texas, Ohio, Virginia, Delaware Inventors)

ALEXANDRIA, Va., March 24 -- United States Patent no. 12,587,599, issued on March 24, was assigned to JPMORGAN CHASE BANK N.A. (New York).

"Method and system for estimating call durations for improved call queue management" was invented by Rudolph L. Mappus IV (Plano, Texas), Sri Harsha Pothukuchi (Brambleton, Va.), Angel Vincent (Milford, Ohio), Peter Kutchen (Bear, Del.), Owen Churchill (Columbus, Ohio) and Jose Burgos (Dallas).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for call processing includes: receiving a first incoming telephone call from a first person; retrieving historical information that relates to the first person; forecasting, based on the historical information, a next customer s...