US Patent Issued to Intuit on April 14 for "Ensemble of language models for improved user support" (California, Illinois Inventors)

ALEXANDRIA, Va., April 15 -- United States Patent no. 12,602,710, issued on April 14, was assigned to Intuit Inc. (Mountain View, Calif.).

"Ensemble of language models for improved user support" was invented by Jineet Hiren Doshi (San Jose, Calif.), Maya Vered Livshits (Campbell, Calif.), Apurva Swarnakar (Chicago) and Jingyuan Zhang (San Jose, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Certain aspects of the disclosure provide a method for providing user support by generating recommended response for a customer verbatim with an ensemble of machine learning models. The method includes processing a customer verbatim with a topic model trained to identify a topic associated with the customer verbati...