US Patent Issued to International Business Machines on Feb. 17 for "Providing decision instructions for problem incidents" (British Inventors)

ALEXANDRIA, Va., Feb. 17 -- United States Patent no. 12,554,549, issued on Feb. 17, was assigned to International Business Machines Corp. (Armonk, N.Y.).

"Providing decision instructions for problem incidents" was invented by Keith Jeremy Posner (London), David Jon Griffin (Reigate, Great Britain), Luke Taher (London) and Matthew Richard James Thornhill (London).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method, computer program product, and computer system are described for providing decision instructions for problem incidents in information technology (IT) systems. The method includes categorizing incident instances as incident types, where an incident instance includes one or more events having resou...