US Patent Issued to INTERNATIONAL BUSINESS MACHINES on April 14 for "Entity assignment in automated issue resolution" (Indian Inventors)

ALEXANDRIA, Va., April 15 -- United States Patent no. 12,602,280, issued on April 14, was assigned to INTERNATIONAL BUSINESS MACHINES Corp. (Armonk, N.Y.).

"Entity assignment in automated issue resolution" was invented by Karan Bhukar (Jaipur, India), Harshit Kumar (Delhi, India), Amar Prakash Azad (Bangalore, India) and Sachindra Joshi (Gurgaon, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "Various systems and methods are presented herein regarding automatically identifying one or more entities to for assignment to resolving an issue and/or removing an entity from a group of entities assigned to resolve the issue. The issue can relate to an information technology/computer-based environment. The entit...