US Patent Issued to Genesys Cloud Services on May 5 for "Technologies for leveraging machine learning to predict empathy for improved contact center interactions" (Indian, Tunisian Inventors)

ALEXANDRIA, Va., May 5 -- United States Patent no. 12,620,393, issued on May 5, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Technologies for leveraging machine learning to predict empathy for improved contact center interactions" was invented by Mohamed Uvaiz Anwar Batcha (Chennai, India), Monisha Padmavathi Ragavan (Chennai, Tunisia), Praveen Kumar Anandadoss (Chennai, India), Asmitha Durairaj (Chennai, India) and Vinoth Subramaniam (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method of leveraging machine learning to predict empathy for improved contact center interactions according to an embodiment includes receiving, by a computing system, at least one user messa...