US Patent Issued to Genesys Cloud Services on June 16 for "Technologies for error reduction in intent classification" (Israeli Inventors)

ALEXANDRIA, Va., June 16 -- United States Patent no. 12,657,389, issued on June 16, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Technologies for error reduction in intent classification" was invented by Igal Mazor (Tel Aviv, Israel), Yaron Ismah-Moshe (Tel Aviv, Israel), Sahar Ben-Shushan (Tel Aviv, Israel) and Nadav Gottenstein (Tel Aviv, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for error reduction in intent classification according to an embodiment includes determining a set of possible intent classes for a section of input text, mapping each of the possible intent classes into a respective group of a plurality of groups, determining which groups of the pluralit...