US Patent Issued to Genesys Cloud Services on July 14 for "Contact center passwordless authentication" (Indian Inventors)

ALEXANDRIA, Va., July 14 -- United States Patent no. 12,683,767, issued on July 14, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Contact center passwordless authentication" was invented by Santhosh Kumar Karthikeyan (Chennai, India), Vinoth Saravanan (Chennai, India), Monisha Padmavathi Ragavan (Chennai, India), Asmitha Durairaj (Chennai, India), Vinoth Subramaniam (Chennai, India), Mohamed Uvaiz Anwar Batcha (Chennai, India) and Praveen Kumar Anandadoss (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for authenticating a contact center user to a contact center agent includes a cloud system, to which the agent is securely authenticated, triggering a sending of an...