ALEXANDRIA, Va., Feb. 24 -- United States Patent no. 12,561,317, issued on Feb. 24, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).
"Unified conversational system" was invented by Archana Sekar (Chennai, India), Joseph Anselm Ambrose (Chennai, India), Jothiprasath Rajan (Chennai, India), Sasidharan Dhandapani (Chennai, India) and Praveen Kumar A (Chennai, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method of leveraging a unified conversational system according to an embodiment includes receiving, by the unified conversational system, a query statement from a user made to a chatbot, determining, by the unified conversational system, an intent of the query statement received from t...