US Patent Issued to Genesys Cloud Services on April 7 for "Systems and methods relating to generating simulated interactions for training contact center agents" (California Inventors)

ALEXANDRIA, Va., April 7 -- United States Patent no. 12,598,254, issued on April 7, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Systems and methods relating to generating simulated interactions for training contact center agents" was invented by Therese M. Ferris (Menlo Park, Calif.), Travis Dale Coleman (Menlo Park, Calif.), Mathew Scott Danish (Menlo Park, Calif.) and Taleb John Mouslmani (Menlo Park, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for generating a customer bot and using the customer bot to train agents, where a first process generates the customer bot and a second process uses the customer bot to train the agents. The first process includes: gathering...