US Patent Issued to Genesys Cloud Services on April 21 for "Contact center workload forecasts covering varying timeseries granularities and operating horizons" (California Inventors)

ALEXANDRIA, Va., April 21 -- United States Patent no. 12,608,665, issued on April 21, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Contact center workload forecasts covering varying timeseries granularities and operating horizons" was invented by Bayu Aji Wicaksono (Menlo Park, Calif.), Wei Xun Ter (Menlo Park, Calif.), Christopher E. Johnson (Menlo Park, Calif.), Daniel J. Chapdelaine (Menlo Park, Calif.), Charles David Fico (Menlo Park, Calif.) and Vidit Mehta (Menlo Park, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for selecting forecasting models for generating timeseries workload forecasts for a contact center covering varying timeseries granularities and operati...