US Patent Issued to Fidelity Information Services on May 26 for "Digital worker using hybrid NLP technique for incident resolution" (Indian, American Inventors)

ALEXANDRIA, Va., May 26 -- United States Patent no. 12,641,042, issued on May 26, was assigned to Fidelity Information Services LLC (Jacksonville, Fla.).

"Digital worker using hybrid NLP technique for incident resolution" was invented by Angad Singh Bagga (Punjab, India), Mayur Ashish Shiradhonkar (Maharashtra, India), Rajendran Subramanian (Tamil Nadu, India), Sudhanshu Shukla (Uttas Pradesh, India), Gopal Krushna Padhi (Odisha, India) and Myra D'Souza (Leander, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "The present disclosure relates to methods and systems for natural language processing (NLP). An example method includes techniques enabling a chatbot to join a group conversation, receive a reques...