US Patent Issued to FIDELITY INFORMATION SERVICES on Aug. 11 for "Chatbot assistant powered by artificial intelligence for troubleshooting issues based on historical resolution data" (Indian Inventors)

ALEXANDRIA, Va., Aug. 12 -- United States Patent no. 12,705,231, issued on Aug. 11, was assigned to FIDELITY INFORMATION SERVICES LLC (Jacksonville, Fla.).

"Chatbot assistant powered by artificial intelligence for troubleshooting issues based on historical resolution data" was invented by Ashish Sharma (Punjab, India), Pulika Arora (Punjab, India), Vivek Painuly (Punjab, India) and Pushpraj Sharma (Madhyapradesh, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for troubleshooting issues based on historical resolution data. In one implementation, the disclosed system includes at least one processor and at least one non-transitory memory containing software code configured to cause the...