US Patent Issued to Dell Products on May 26 for "Issue handling using unsupervised machine learning" (Chinese, American Inventors)

ALEXANDRIA, Va., May 26 -- United States Patent no. 12,639,361, issued on May 26, was assigned to Dell Products LP (Round Rock, Texas).

"Issue handling using unsupervised machine learning" was invented by Alice Jiang (Waltham, Mass.), Tony Zhongxia Chen (Shanghai) and Wyatt Weiqi Mao (Shanghai).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques are disclosed for issue handling. One example system includes at least one processing device including a processor coupled to a memory. The processing device is configured to implement the following: processing collected input text into sentence-structured data and non-sentence-structured data. For the non-sentence-structured data, determining a number 'k' of cl...