US Patent Issued to Dell Products on May 19 for "Method and system for improving customer experience based on a device context-driven recommendation" (Indian Inventors)

ALEXANDRIA, Va., May 19 -- United States Patent no. 12,632,871, issued on May 19, was assigned to Dell Products LP (Round Rock, Texas).

"Method and system for improving customer experience based on a device context-driven recommendation" was invented by Parminder Singh Sethi (Ludhiana, India) and Lakshmi Saroja Nalam (Bangalore, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for managing a technical support (TS) conversation includes: obtaining, in response to a TS request from a user of a client device, a log file associated with an application executing on the client device, in which the TS request specifies a hardware component failure on the client device; analyzing the log file to extract...