ALEXANDRIA, Va., Feb. 17 -- United States Patent no. 12,554,564, issued on Feb. 17, was assigned to Dell Products LP (Round Rock, Texas).
"Smart case scenario design mechanism for reproducing customer issues" was invented by Huijuan Fan (Chengdu, China), Changxu Jiang (Chengdu, China) and Stephen Junhua Shao (Chengdu, China).
According to the abstract* released by the U.S. Patent & Trademark Office: "Methods, system, and non-transitory processor-readable storage medium for an issue replication system are provided herein. An example method includes receiving, by an issue replication system, a resolution request from an issue resolution system, where the resolution request is associated with an issue occurring on an information system. The ...