US Patent Issued to Cyara Solutions on Feb. 17 for "IVR system testing using internet-enabled telephony devices and in-country dialing" (Australian, Irish Inventors)

ALEXANDRIA, Va., Feb. 17 -- United States Patent no. 12,555,564, issued on Feb. 17, was assigned to Cyara Solutions Pty Ltd (Hawthorn, Australia).

"IVR system testing using internet-enabled telephony devices and in-country dialing" was invented by Alok Kulkarni (Glen Iris, Australia), Geoff Willshire (Greenslopes, Australia), Thomas Fejes (Freshwater, Australia) and Matthew Lawlor (Cork, Ireland).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for testing interactive voice response (IVR) systems which combines automated test generation with in-country dialing, allowing for use of country codes within that country, dialing of free phone numbers in that country, and IVR testing using the same...