US Patent Issued to Citibank on Sept. 15 for "Detecting statistical anomalies in voice interactions" (New York, Florida Inventors)

ALEXANDRIA, Va., Sept. 15 -- United States Patent no. 12,738,274, issued on Sept. 15, was assigned to Citibank N.A. (New York).

"Detecting statistical anomalies in voice interactions" was invented by James Randolph Myers (Clearwater Beach, Fla.) and Jefferson Okraku (New York).

According to the abstract* released by the U.S. Patent & Trademark Office: "The systems and methods disclosed herein detect indicators of undesirable intent during interactions between users and digital avatars by evaluating emotional signals in user speech. The system generates emotion feature vectors from user input streams that capture characteristics such as pitch variation, speech rate, vocal intensity, spectral features, and so forth. The system uses a two-le...