ALEXANDRIA, Va., April 21 -- United States Patent no. 12,609,972, issued on April 21, was assigned to Chatalzye Inc. (Menlo Park, Calif.).

"Communications system with sequenced chat, interactive and digital engagement functions including pre-connection workflow" was invented by Lloyd Winawer (Menlo Park, Calif.), Jordan Isaiah Winawer (Menlo Park, Calif.) and Gunjot Singh Chawla (Pinjore, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A networked communications system that facilitates real-time interaction with persons-of-interest. The real-time communications system includes a pre-connection workflow that allows for efficient utilization of human resources and/or more precise control of the interactio...