US Patent Issued to Charter Communications Operating on July 14 for "Automated support center call topic identification" (Colorado, Kentucky Inventors)

ALEXANDRIA, Va., July 14 -- United States Patent no. 12,682,893, issued on July 14, was assigned to Charter Communications Operating LLC (St. Louis).

"Automated support center call topic identification" was invented by Jing Qing (Castle Rock, Colo.), Michael Anthony Addonisio (Denver), Christy Marie Gearheart (Crestwood, Ky.), Veronica Jean Rozmiarek Bloom (Centennial, Colo.) and Brock Darrel Bose (Denver).

According to the abstract* released by the U.S. Patent & Trademark Office: "A plurality of datasets that correspond to ones of a plurality of digitized voice signal recordings are generated, each digitized voice signal recording corresponding to a support call between a technician and a support representative providing support to the t...