US Patent Issued to Caterpillar on July 28 for "Streamlining and customizing users troubleshooting workflow" (Illinois Inventors)

ALEXANDRIA, Va., July 28 -- United States Patent no. 12,694,352, issued on July 28, was assigned to Caterpillar Inc. (Peoria, Ill.).

"Streamlining and customizing users troubleshooting workflow" was invented by Taylor Jensen (Chicago), Fiona J. O'Laughlin (East Peoria, Ill.), Diana E. Huerta (Chicago), Christopher M. Burkard (Dunlap, Ill.), Christopher Ha (Champaign, Ill.), David Jason McIntyre (Peoria, Ill.) and Torsten Van Wassenhove (Edwards, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "The system obtains a first input indicating a machine experiencing an issue and one or more issues with the machine. Based on the first input, the system provides a first plurality of relevance indicators and a firs...