US Patent Issued to Capital One Services on March 31 for "System and method for extracting hidden cues in interactive communications" (North Carolina, Maryland Inventors)

ALEXANDRIA, Va., March 31 -- United States Patent no. 12,592,246, issued on March 31, was assigned to Capital One Services LLC (McLean, Va.).

"System and method for extracting hidden cues in interactive communications" was invented by Aysu Ezen Can (Cary, N.C.) and Jan Amtrup (Silver Spring, Md.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process interactive communications between at least two participants. Speech and text, within the interactive communications, are analyzed using machine learning classifiers to extract prosodic, semantic and key phrase cues located within the interactive communic...