US Patent Issued to Calabrio on Aug. 25 for "Understanding and ranking recorded conversations by clarity of audio" (Minnesota Inventors)

ALEXANDRIA, Va., Aug. 25 -- United States Patent no. 12,718,836, issued on Aug. 25, was assigned to Calabrio Inc. (Minneapolis).

"Understanding and ranking recorded conversations by clarity of audio" was invented by Dylan Morgan (Minneapolis), Boris Chaplin (Medina, Minn.), Kyle Smaagard (Forest Lake, Minn.), Chris Vanciu (Isle, Minn.), Laura Cattaneo (Rochester, Minn.), Matt Matsui (Minneapolis), Paul Gordon (Minneapolis) and Catherine Bullock (Minneapolis).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods are provided for generating quality scores associated with a contact (e.g., a telephonic call including an agent) and with agents. In particular, the disclosed technology determines types ...