US Patent Issued to Bank of America on Oct. 20 for "Intelligent triage" (New Jersey Inventor)

ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,771,593, issued on Oct. 20, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Intelligent triage" was invented by Arthur Guberman (Freehold, N.J.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Apparatus and methods for virtual monitoring of a set of computing devices, and reducing a mean time to restoral ("MTTR") for the set of computing devices. The methods may include using the WebEx bridge platform to determine a root cause for each report of service outage incident in the computer network. The methods may include, for each outage incident, when at least three of the five different metrics exceed a threshold baseline deviation from the pre-de...