US Patent Issued to Bank of America on July 14 for "Comprehensive and intelligent communication tracking system" (Texas, California Inventors)

ALEXANDRIA, Va., July 14 -- United States Patent no. 12,683,853, issued on July 14, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Comprehensive and intelligent communication tracking system" was invented by Saurabh Khanna (Frisco, Texas), Muralidhar Chowdarapu (Simi Valley, Calif.), Pawan K. Shetty (McKinney, Texas) and Mansoor Zafar (Frisco, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "A comprehensive and centralized system for managing and tracking communications being delivered through both digital communications channels and physical communication channels. A centralized computing hub receives communication requests from originating systems of record or via user input. In response to ...