ALEXANDRIA, Va., Feb. 24 -- United States Patent no. 12,563,143, issued on Feb. 24, was assigned to Bank of America Corp. (Charlotte, N.C.).
"Pre-authentication for interactive voice response system" was invented by Sandeep Verma (Haryana, India), Nandini Rathaur (Mumbai, India), Pavan K. Chayanam (Alamo, Calif.) and Srinivas Dundigalla (Charlotte, N.C.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Arrangements for pre-authenticating users to interactive voice response (IVR) systems are provided. In some examples, a user may initiate, via an application executing on a mobile device of the user, a telephone call to an IVR system. A computing platform may intercept the call and may generate a one-time passcod...