US Patent Issued to Bank of America on Aug. 4 for "Enhanced tech support based on customer feedback" (Texas Inventor)

ALEXANDRIA, Va., Aug. 5 -- United States Patent no. 12,699,621, issued on Aug. 4, was assigned to Bank of America Corp. (Charlotte, N.C.).

"Enhanced tech support based on customer feedback" was invented by Kalyan V. Pasumarthi (Plano, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods are provided for troubleshooting a user inquiry using an artificial intelligence ("AI") engine. The systems and methods may receive the user inquiry at the AI engine. The systems and methods may parse the user inquiry to identify an issue category. The systems and methods may retrieve a troubleshooting guide including a plurality of consecutive steps. The systems and methods may use the AI engine to associ...