US Patent Issued to AT&T Intellectual Property I on March 3 for "Method and system for generative artificial intelligence (GenAI)-based analysis of ticket data" (Georgia Inventors)

ALEXANDRIA, Va., March 3 -- United States Patent no. 12,566,787, issued on March 3, was assigned to AT&T Intellectual Property I LP (Atlanta).

"Method and system for generative artificial intelligence (GenAI)-based analysis of ticket data" was invented by Masoor Ramesh (Cumming, Ga.) and Kim Haislip (Stone Mountain, Ga.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Aspects of the subject disclosure may include, for example, receiving a user prompt relating to one or more tickets stored in a database, transmitting the user prompt to an LLM to derive a database access query, after the transmitting, obtaining the database access query from the LLM, sending the database access query to a query service to retrie...