ALEXANDRIA, Va., Feb. 17 -- United States Patent no. 12,555,122, issued on Feb. 17, was assigned to Airbnb Inc. (San Francisco).
"Omni-channel context sharing" was invented by Wei Ji (Beijing), Xiang Lan (Beijing), Jianqi Liao (Beijing), Jiayu Lou (Redwood City, Calif.), Weihua Lou (Sammamish, Wash.), Chutian Wang (Mountain View, Wash.), Zhu Xiong (Mercer Island, Wash.), Zhiheng Xu (Santa Clara, Calif.), Can Yang (Beijing), Keyao Yang (Beijing), Ying Zhang (Palo Alto, Calif.) and Yuyang Zhou (Seattle).
According to the abstract* released by the U.S. Patent & Trademark Office: "A session shared data system accesses a first communication between a user and a support agent on a first communication channel and stores communication data associ...