ALEXANDRIA, Va., Nov. 3 -- United States Patent no. 12,784,067, issued on Nov. 3, was assigned to AFINITI AI Ltd. (Dublin).
"Contact routing system" was invented by Vadim Pliner (Naples, Fla.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method of determining a customer lifetime value (CLV) associated with a customer identifier (CID) is provided. The method comprises determining a hazard function associated with the CID based on a baseline hazard function and a coefficient value associated with CID; and calculating the CLV associated with the CID based on the determined hazard function. The determined hazard function is for calculating a probability that a customer associated with the CID will churn durin...