Thiruvananthapuram, Oct. 31 -- Kerala Police has introduced an integrated Citizen Help Desk system in all police stations across the state, bringing various public-oriented services under one umbrella to ensure quicker assistance and more efficient service delivery.
With the introduction of the new system, the existing Public Relations Officer (PRO) arrangement in police stations has been discontinued, and all its responsibilities and services have been incorporated into the Citizen Help Desks.
The desks will function as a single point of contact for the public, facilitating the submission of complaints, issuing acknowledgements, providing information and assisting visitors in accessing various police services, including digital facilitie...